 | 24GL: Global 24 Hour Telephone Support, USA, Singapore and UK only, utilising skilled DEK technical personnel.
5% additional charge for 5-10 machines.
10% additional charge for 10+ machines. |
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 | 24HR: 24 X 7 Phone Support plus Parts Despatch.
Telephone helpline 24 hours/day seven days a week utilising skilled DEK technical personnel.
Access to World Wide parts network 24 hours a day 7 days a week. Courier service available if required. |
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 | LAB1: Additional Labour.
Pre-Paid engineer on site support (incl travel). This option is sold on a per site basis. |
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 | WARRANTYL: Labour Warranty (Annual Renewal).
Annual Renewal - This warranty includes all labour (on-site and travel) - applicable during normal working hours only.
Mon - Thurs 0830 - 1700, Fridays 0830 - 1600 (strictly controlled in accordance with escalation procedure). |
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 | WARRANTYP: Parts Warranty (Annual Renewal).
Annual Renewal. All parts on machine included, except for consumables & parts damaged through negligence (as stated in warranty terms & conditions). |
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 | RE6501: Relocation Package.
If the customer requires a machine to be transferred from one site to another, the following procedure will be implemented:
1) The machine at site A will undergo a machine performance audit as outlined in Healthcheck.
2) The machine will be prepared according to DEK standard procedures for transit from site A to B if required.
3) All mandatory MPU's are performed.
4) The machine should be installed at site B using the standard DEK installation procedure. All support work performed on the machine as a result of the machine audit and any mandatory MPU's will be on a chargeable basis, In addition to cost shown.
Annual service (if required) and any remedial work, must be completed prior to the machine being accepted for support (quoted separately).
Please note: If an annual service is performed by a DEK qualified engineer before the renewal date, then the Standard contract will be renewed free of charge for the following 12 months. |